Acronym of OTRS


( Open-source Ticket Request System ) A software code for the implementation of systems support is the support system with the names of the Service Desk and Help Desk also known and an important part of ITIL will form. ITIL name set of books, etc. experiences and recommendations from the UK government in the field of IT management. The system for managing requests, complaints and reports and other communication is used.
OTRS
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